Please read the following ticket policy carefully before booking your journey with Costain Travels. By purchasing a ticket through our website or authorized booking channels, you agree to comply with the following terms and conditions.
Tickets can be booked through the official Costain Travels website or authorized booking partners.
All bookings are subject to seat availability.
A booking is considered confirmed only after successful payment and issuance of an e-ticket.
Passengers are responsible for providing accurate personal details, including name, mobile number, email address, boarding point, and destination.
Booking confirmation and ticket details will be sent via SMS and/or email to the registered contact information.
Passengers are requested to arrive at the designated boarding point at least 30 minutes before the scheduled departure time.
A valid government-issued photo ID must be presented during boarding if requested.
Passengers should carry either a printed copy or a digital copy of their e-ticket.
Failure to report on time may result in missing the bus, and Costain Travels shall not be responsible for any resulting inconvenience.
Seats are allocated based on availability at the time of booking.
Costain Travels reserves the right to change seat numbers due to operational requirements or unavoidable circumstances.
Requests for preferred seating are subject to availability and cannot be guaranteed.
Each passenger may carry standard personal luggage without additional charges, subject to available luggage space.
Oversized, excess, or commercial luggage may incur additional charges.
Passengers should not carry hazardous, flammable, illegal, or prohibited items.
Costain Travels is not responsible for loss or damage to personal belongings unless caused by proven negligence.
Tickets are valid only for the date, departure time, boarding point, destination, and passenger details mentioned on the ticket.
Tickets are non-transferable and cannot be used by another passenger.
Any modification to travel details may be subject to availability and applicable charges.
Ticket cancellation requests must be made before the scheduled departure time.
Cancellation charges will be applied according to the applicable Cancellation Policy.
Refund eligibility depends on the cancellation time and booking conditions.
Departure and arrival times are approximate and may vary due to traffic, weather conditions, road closures, government regulations, or operational reasons.
Costain Travels will make every reasonable effort to inform passengers of significant schedule changes whenever possible.
Passengers are expected to:
Carry a valid ID proof during travel.
Follow the instructions provided by the driver and support staff.
Maintain proper conduct throughout the journey.
Respect fellow passengers and avoid causing disturbances.
Ensure that children and elderly passengers are properly supervised during the trip.
Passengers are strictly prohibited from:
Carrying dangerous, illegal, or explosive materials.
Smoking, consuming alcohol, or using prohibited substances inside the bus.
Damaging bus property or disturbing other passengers.
Engaging in any unlawful or abusive behavior during the journey.
Violation of these rules may result in denial of boarding or removal from the journey without refund.
For any booking assistance, ticket modifications, cancellations, or travel-related inquiries, please contact the Costain Travels Customer Support Team through our official website or customer service channels.
We are committed to providing a safe, reliable, and comfortable travel experience for all our passengers.
Travel with Costain Travels for a safe, comfortable, and reliable bus journey. We are committed to providing quality service, affordable fares, and a seamless online booking experience for every passenger.
