These Website Standard Terms and Conditions govern your use of the Costain Travels website, accessible at https://costaintravels.com/.
By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you should not use this website or our online booking services.
Unless otherwise stated, all content available on this website, including text, graphics, logos, images, software, and other materials, is the exclusive property of Costain Travels or its licensors.
You are granted a limited, non-exclusive, non-transferable license solely for viewing and using the website for personal and lawful purposes.
You are specifically restricted from:
Publishing any website material in any other media without written permission.
Selling, sublicensing, or commercially exploiting any website content.
Copying or reproducing website materials for commercial purposes.
Using this website in any way that may damage or impair its functionality.
Interfering with other users' access to the website.
Engaging in data mining, data harvesting, data extraction, or similar activities.
Attempting unauthorized access to restricted areas of the website.
Using the website for unlawful advertising or marketing activities.
Uploading harmful software, viruses, or malicious code.
Violating any applicable laws or regulations while using the website.
Any user account credentials provided by Costain Travels must be kept confidential.
Tickets are subject to seat availability.
A booking is confirmed only after successful payment.
Passengers are responsible for providing accurate personal and travel information.
Incorrect details may result in booking delays or cancellation.
Passengers must:
Carry a valid government-issued photo ID.
Reach the boarding point at least 30 minutes before departure.
Carry either a printed or digital copy of the e-ticket.
Follow instructions issued by bus staff.
Maintain proper conduct during the journey.
Passengers may be denied boarding if they fail to comply with these requirements.
Although Costain Travels strives to maintain published schedules, departure and arrival times may vary due to:
Traffic conditions
Weather conditions
Road closures
Government regulations
Mechanical issues
Operational requirements
Costain Travels shall not be held responsible for delays caused by circumstances beyond its reasonable control.
Cancellation charges are applicable as follows:
| Cancellation Time | Cancellation Charges |
|---|---|
| Less than 1 hour before departure | 100% Cancellation Charge |
| Between 1 hour and 30 days before departure | 10% Cancellation Charge |
Refund eligibility depends on the applicable cancellation rules and payment gateway policies.
Eligible refunds will be processed to the original payment method used during booking.
Refund processing generally takes 5–7 working days, depending on the payment provider.
Convenience fees, payment gateway charges, and other service charges may be non-refundable where applicable.
This website is provided on an "as is" and "as available" basis.
Costain Travels makes no warranties regarding:
Continuous availability of the website.
Accuracy or completeness of website content.
Error-free operation.
Compatibility with all devices or browsers.
Under no circumstances shall Costain Travels, its directors, employees, affiliates, or partners be liable for:
Indirect losses
Consequential damages
Loss of profits
Loss of data
Missed journeys due to incorrect passenger information
Delays caused by external circumstances
The use of this website is entirely at the user's own risk.
You agree to indemnify and hold harmless Costain Travels from any claims, liabilities, damages, costs, or expenses arising from your violation of these Terms and Conditions or misuse of this website.
If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.
Costain Travels reserves the right to modify or update these Terms and Conditions at any time without prior notice.
Updated Terms will be published on this page and become effective immediately upon publication.
Costain Travels may assign or transfer its rights and obligations under these Terms without prior notice.
Users may not assign or transfer any rights or obligations under these Terms without written consent.
These Terms and Conditions constitute the complete agreement between Costain Travels and the user regarding the use of this website and supersede all previous agreements or understandings.
For any questions regarding these Terms and Conditions, please contact Costain Travels through the Contact page available on https://costaintravels.com/.
Our customer support team will be happy to assist you.
Travel with Costain Travels for a safe, comfortable, and reliable bus journey. We are committed to providing quality service, affordable fares, and a seamless online booking experience for every passenger.
