At Costain Travels, we strive to provide a fair and transparent refund process for all our passengers. Please read this Refund Policy carefully before booking your journey.
Refunds are processed in accordance with our Cancellation Policy and the terms applicable to your booking.
A refund may be available only if the ticket is cancelled within the permitted cancellation period. Tickets that are not eligible for cancellation will not qualify for a refund.
Cancellation charges depend on the time remaining before the scheduled departure of the bus.
The applicable cancellation charges will be calculated automatically at the time of cancellation according to the cancellation rules in effect for your booking.
Refund amounts may vary depending on:
Time of cancellation before departure.
Applicable cancellation charges.
Promotional offers or discounted fares.
Payment gateway deductions (if applicable).
Eligible refunds will be processed only after successful cancellation of the ticket.
Refunds will be credited to the original payment method used during booking whenever possible. In certain situations, refunds may be processed through another approved method after verification.
Passengers will receive confirmation once the refund request has been successfully initiated.
Refund processing generally takes 5–7 working days after approval.
However, the actual credit of funds depends on your bank, card issuer, UPI provider, or payment gateway, and may take additional time.
Costain Travels is not responsible for delays caused by banking institutions or third-party payment providers.
The following charges may not be refundable where applicable:
Payment Gateway Charges
Convenience Fees
Service Charges
Taxes or Government Fees (where applicable)
Promotional or Discounted Fare Charges (subject to booking conditions)
If a trip is cancelled by Costain Travels due to operational reasons, unavoidable circumstances, or technical issues, passengers will be informed as soon as possible.
Eligible passengers may receive:
A full refund, or
An alternative travel arrangement, subject to availability.
If an online payment fails but the amount is deducted from your bank account, please contact your bank first.
If the transaction is unsuccessful and no ticket is issued, the deducted amount is usually refunded automatically by the payment provider within the standard banking period.
For duplicate payments, verified excess payments will be refunded after confirmation.
Refunds may not be available in the following situations:
Failure to board the bus after the reporting time.
Incorrect passenger details provided during booking.
Tickets marked as non-refundable.
Cancellation after the permitted cancellation period.
Violation of Costain Travels' Terms and Conditions.
If you have any questions regarding cancellations or refunds, please contact the Costain Travels Customer Support Team through our official website or customer service channels.
Our support team will be happy to assist you with your refund-related queries and provide the latest status of your refund request.
Travel with Costain Travels for a safe, comfortable, and reliable bus journey. We are committed to providing quality service, affordable fares, and a seamless online booking experience for every passenger.
